Last updated: July 2, 2026
1. Who We Are
TenguBet provides online casino analytics, alerts, dashboards, scorecards, and support tools for members. We are not a gambling operator, bookmaker, or payment processor for gambling activity.
2. Information We Collect
We collect the information needed to run your account and provide the platform:
- Account details such as email address, username, login status, and membership tier.
- Subscription records and payment metadata. We do not store full payment card numbers.
- Contact and notification details, including Telegram identifiers if you connect alerts.
- Support messages, preferences, saved settings, and dashboard usage.
- Technical data such as IP address, device/browser details, log entries, cookie identifiers, and security events.
3. How We Use Information
We use information to authenticate members, provide dashboards and alerts, manage subscriptions, improve reliability, investigate misuse, protect the service, respond to support requests, and communicate service changes. We do not sell personal data or use it for third-party advertising.
4. Cookies And Local Storage
We use cookies, session storage, and local storage for login sessions, access control, preferences, security checks, and basic analytics. Blocking these may stop parts of the site from working correctly.
5. Sharing Information
We share information only where needed to operate the platform, including hosting providers, authentication services, payment processors, notification tools, analytics/logging services, professional advisers, or legal authorities where required. Those providers act as service processors or independent controllers only where necessary to deliver the relevant service.
6. Legal Bases
Where UK GDPR or similar privacy law applies, our legal bases include contract performance, legitimate interests in operating and securing the service, compliance with legal obligations, and consent where required for optional communications or integrations.
7. Retention
We keep account and subscription records while your account is active and for a reasonable period afterwards for audit, tax, security, fraud prevention, and dispute handling. Operational logs, security events, support messages, and analytics are kept according to their purpose, sensitivity, legal need, and platform reliability value, then deleted or anonymised when no longer needed.
8. Security
We use reasonable technical and organisational controls to protect data, including access controls, HTTPS, server monitoring, and restricted administrative access. No internet service can be guaranteed completely secure.
9. International Processing
Some providers may process data outside your country. Where required, we use appropriate safeguards such as contractual protections or provider transfer mechanisms.
10. Your Rights
Depending on your location, you may request access, correction, deletion, restriction, portability, objection to processing, or withdrawal of consent. You may also close your account or disconnect optional notification integrations.
You have the right to object to processing based on legitimate interests. Where we rely on consent, you may withdraw that consent at any time without affecting earlier lawful processing.
11. Complaints
If you are unhappy with how we handle personal data, contact us first so we can review it. If UK data protection law applies, you can also complain to the Information Commissioner's Office at ico.org.uk or by using the ICO contact routes.
12. Responsible Use
Our analytics are informational support tools. They are not financial advice, gambling advice, guaranteed predictions, or a substitute for responsible play controls provided by licensed gambling operators.
13. Age Limit
The platform is intended only for adults who are legally allowed to access casino-related analytics in their jurisdiction. We do not knowingly collect data from children.
14. Automated Processing
We may use automated logs, dashboards, fraud checks, and access-control rules to protect the platform and show member analytics. We do not use these systems to make legal or similarly significant decisions about you without human review.
15. Changes
We may update this policy as the platform changes. The latest version will be posted on this page with the updated date above.
16. Contact
Questions, privacy requests, objections, or consent-withdrawal requests can be sent to accounts@tengubet.cloud or through the account contact route available to members. Include the account email or username you want us to review so we can identify the correct record.